Kelaine & Co. / Tide & Flow Studio (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you purchase our products, visit our website, or interact with our content.

We may collect the following types of information:

Personal Information You Provide

When you:

• Purchase a product

• Join our email list

• Download a free resource

• Contact us directly

We may collect:

• Your name

• Your email address

• Payment information (processed securely by third-party providers)

• Any information you voluntarily provide in communications

We do not collect phone numbers or send SMS/text messages.

Payment Information

All payments are processed through secure third-party payment processors (such as Stripe or other platform-integrated providers).

We do not store or have access to your full credit card details.

When you visit our website or product pages, we may collect certain technical information automatically, including:

• IP address

• Browser type

• Device type

• Pages visited

• Referral source

• Time spent on pages

We use tools such as:

• Google Analytics (GA4)

• UTM tracking parameters

These tools help us understand how visitors find and use our pages so we can improve our products and content.

This data is aggregated and used for analytics and marketing performance tracking. It does not personally identify you.

Some of our products are delivered as simple web-based tools (including apps hosted via Canva or similar platforms).

These tools:

• Do not require login

• Do not store personal data

• Do not save journal entries or written input

• Are designed as guidance tools only

Any writing you do is completed in your own notebook or external app and is not collected or stored by us.

We use your information to:

• Deliver purchased products

• Send journaling prompts or email sequences

• Provide customer support

• Improve our products and marketing

• Send promotional emails (if you opt in)

We do not sell, rent, or trade your personal information.

If you:

• Purchase a product

• Download a free resource

• Subscribe to our list

You may receive:

• Transactional emails related to your purchase

• Educational or promotional emails from Kelaine & Co.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email.

Transactional emails related to active purchases may still be sent as necessary to fulfill your order.

We may use cookies and similar tracking technologies to:

• Analyze website traffic

• Understand user behavior

• Improve user experience

• Track marketing campaign performance

You can disable cookies in your browser settings at any time.

Our products and services may be delivered or accessed through third-party platforms, including but not limited to:

• systeme.io

• Stripe (or other payment processors)

• MailerLite

• Etsy

• Canva (for web app hosting)

Each platform operates under its own privacy policy. We encourage you to review their policies if you have questions about how your data is handled.

We take reasonable steps to protect your personal information using industry-standard practices.

However, no method of transmission over the internet or electronic storage is 100% secure. By using our site and products, you acknowledge and accept this risk.

Depending on your location, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your personal data

• Withdraw consent for marketing communications

To make such a request, please contact us using the email below.

Our products and services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from children.

Our products are designed to support reflection, organization, and personal growth.

They are not medical or mental health services, and no personal health data is collected or stored.

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date.

Your continued use of our products or website after changes are posted constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how your information is handled, please contact:

📧 hello@kelaineandco.com