By purchasing or accessing any product from Kelaine & Co. / Tide & Flow Studio (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms that may apply to specific products or services.

Accessing or purchasing any Product in any manner, whether automated or otherwise, constitutes your agreement to these Terms.

By purchasing our Products, you represent that you are at least 18 years old and legally capable of entering into a binding agreement.

All Products sold by Kelaine & Co. / Tide & Flow Studio are digital-only. No physical items will be shipped.

Upon successful payment, you will receive access to your purchased Product(s) via one or more of the following methods:

• Download link

• Email delivery

• Access through a third-party platform

• Automated email sequence

It is your responsibility to ensure that the email address provided at checkout is accurate.

If you do not receive access within a reasonable time after purchase, please contact us at the email listed below.

Some Products may be delivered as simple web-based tools (including apps hosted via Canva or similar platforms).

These tools:

• Do not require login

• Do not store personal data

• Do not save user input or journal entries

• Are intended as guidance tools only

You are responsible for how you use these tools. Any content you write is created and stored outside of the app.

Due to the digital nature of our Products, all sales are final.

We do not offer refunds, exchanges, or credits once a Product has been purchased or accessed.

By completing your purchase, you acknowledge and agree to this policy.

All Products and content provided by Kelaine & Co., including but not limited to PDFs, journaling prompts, digital journals, worksheets, written materials, graphics, branding, web-based tools or applications, and designs, are the intellectual property of Kelaine & Co. / Tide & Flow Studio and are protected by copyright laws.

When you purchase a Product, you are granted a limited, non-transferable, non-exclusive license for personal use only.

You may not:

• Share, distribute, reproduce, or resell any Product

• Upload Products to file-sharing platforms

• Use Products for teaching, workshops, group instruction, or commercial purposes

• Modify or create derivative works for resale or redistribution

Unauthorized use may result in revocation of access and legal action.

All Products are provided for educational and informational purposes only.

Our journaling products are not medical, psychological, or therapeutic services.

We do not provide medical advice, mental health treatment, diagnosis, or counseling.

If you are experiencing a mental health crisis or require professional support, please seek assistance from a qualified medical or mental health professional.

We do not guarantee specific results, emotional outcomes, personal growth, or habit formation. Your results depend on your individual circumstances and engagement.

These Products are designed to support reflection and personal growth, not to replace professional care or treatment.

By purchasing a Product or joining our email list, you consent to receive transactional and informational emails related to your purchase.

You may also receive promotional and educational emails from Kelaine & Co. You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email.

We do not collect phone numbers and do not send SMS or text messages.

To the fullest extent permitted by law, Kelaine & Co. / Tide & Flow Studio shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of or inability to use our Products.

Our total liability, if any, shall be limited to the amount you paid for the Product giving rise to the claim.

You agree to indemnify and hold harmless Kelaine & Co. from any claims, damages, losses, or expenses arising from your violation of these Terms or misuse of our Products.

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to conflict of law principles.

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting.

Your continued use of our Products after changes are posted constitutes acceptance of the revised Terms.

These Terms apply to all Products sold or accessed through Kelaine & Co. or Tide & Flow Studio including but not limited to:

• systeme.io (Creator Store and funnels)

• Etsy

• MailerLite-hosted pages and email delivery

• Pinterest-linked landing pages

• Canva (web app hosting)

• Any future website owned and operated by the Company

If you have any questions about these Terms, please contact:

📧 hello@kelaineandco.com